} Hope this will show what I was trying to achieve, thanks for help buddy!! In attached below video practical implementation of creating. Upgrade Your Service Portal to ServiceNow Employee Center, Featured Portal: Employee Center Intranet for an American Footwear Company, Webinar: Roll out a One Start Shop Portal with Employee Center, Top 5 Features in the ServiceNow Tokyo Release, https://serviceportal.io/using-events-communicate-widgets/, https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922. }); Thanks you so much, Mark.. From what Im seeing, setting a variable to disabled in Calgary seems to behave differently than it did in Berlin and results in actually modifying the contents of the variable to be blank in the Options (sc_item_option) table. Catalog Items can be used to: Mark, I now tried to created a request approval button on the service portal which works exactly as i need it to, however the button visibilty should only show when on the change_request ticket form and seems to be coming up on incident as well, so i think Im missing something because its not reading my visibility code. The method is described in the Article: https://community.servicenow.com/community?id=community_article&sys_id=b1588f6fdbcf011439445ac2ca961922, How to use the ui action in widge in portal, how to create save and cancel buttons when changes are made in popup on serviceportal. That still needs to be addressed by ServiceNow development. Is is possible to modify the code and remove calendar button for one field only. Maybe theres a way to do this from the workflow, but I havent been able to figure it out. Ive just done some further testing, this works as Admin but the bottom 2 are not removed for anyone else. Is there any way I can call the out of the box event in form widget to update the record? Is there an easy way to make the buttons a specific color? Youve got a syntax error in another client script thats causing all other scripts to fail. Hi Mark great post. Clone the "SC Catalog Item" widget 3. how would i make it greyed out once clicked? However, I need to require comments if they try to reopen the incident. On the All Variables Read Only client script, I noticed after some testing on my catalog items, this script wipes out my variable for the requested_date. I have alot of forms that have fields controlled by ui policy and once submitted all fields become visable on the editor but ones that are manditoty but not filled in are still prompting to be filled in. create a request item from a script?4. 04-24-2021 03:03 PM. Removing a single button is accomplished by using this code in an onLoad or onChange client script. I think there is a bug with slushbucket (list collector) variables, and maybe with others. You can check out the ServiceNow wiki for details. You cannot dynamically set a Variable as a String and then have it interpreted in another place as a Table - they are two different object types. Would setting the service catalog property which initiates auditing of variables contribute to the problem? Task are based on practical exposure. Should the business rule on sc_task look exactly like the rule on sc_req_item with the exception of the change to the table? Sorry I wasnt more specific on the variables. You would need to change that to loop through all of the targeted elements to remove the icons. I am using following to hide Submit button, if (newValue == xyz || newValue == abc || newValue == def) { This was a great fix to making the variables read-only on my catalog tasks. Sounds like a ServiceNow bug to me. We have to make sure that we should also select the required catalog which contains the category we have selected. Service Portal: Catalog Item Buttons Example buttons for Service Catalog items in the Service Portal. Thanks Mark! I am on Fuji patch3-04-07-2015. Give the updated script a try. https://community.servicenow.com/message/1079189#1079189, here is my code in last you can check it and let me know any mistake or wrong code. But for process which contains conditions, approvals, email notifications, group approvals, to trigger other processes etc, workflow will be recommended options. Does anybody knows how to hide the list dropdown menu called Actions on selected rows.. and the check boxes? Thanks again! Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. You may also consider the Locking down variables by role without a script method described above. More often than not however, if you are disabling variables at all, you are disabling them entirely or disabling them for a certain group of users. I expanded upon Nathans ideas and added a modal window for resolve comments and a few improvements. Well done. When user wants any additional info user will add information in the comment field and hit on send button. Hello sir,I have one question. This was just what I was looking for, thanks for sharing. Did someboy find a way to disable/hide ui action in the context menu? I used this solution to hide the form context menu, the back button and the reference icon on the Request for field on the Requested Item form for our ESS implementation using the following code based on your examples: This worked fine in Calgary, but when we upgraded to Eureka, it quit working. based on what user enters in location, stock room values are available. The issue you describe affects both date and date/time variables and doesnt have anything to do with the script here. Im not sure where/how Id implement your solution? if(item.id != IncNoti && item.id != ){. April 17th, 2017 | 18 Comments. This example shows one way you could use the button ID value (as defined in the UI action Action name field). Catalog Item questions are categorized into types and subtypes. I have tried the following, however I get an error when clicking the button, // If Incident table if (data.table == incident) { if (action == resolve) { if(confirm(Are you sure you want to Resolve this Incident?)){ // Resolve Incident gr.setValue(incident_state, 6); gr.setValue(state, 6); gr.setValue(resolved_by, gs.getUserID()); gr.update(); } //If cancel abort return false; }. Let me know how it goes. By using the readOnly property instead of the disabled property on those elements you dont lose the dates on save. Im trying to do the same thing and made some edits, but Im still having a bit of trouble. Thanks for the reply. var ve = $(variable_map).up(table); Hardware) Provide description and short description, want to display on Catalog Item. You might be able to use what I have written as a basis, but I would guess that they would end up being pretty different. adsbygoogle = window.adsbygoogle || []; If you remove the Submit button from the form but you also want to remove the ability to submit using the context menu, is it possible? Then Submit button would be used when its complete/final? Brendan, Add something like this to your Client Script, function() { var c = this; c.uiAction = function(action) { if(action == cancel){ var r = confirm(Are you sure you want to cancel this request?); if(r == false){ return; } } c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) } }, c.uiAction = function(action) { if(!confirm(Are you sure?)) return; c.data.action = action; c.server.update().then(function() { c.data.action = undefined; }) }. It works great EXCEPT when the page renders, the top bar (where you right-click for context not sure what the formal name for that is) drops down and covers the top row of fields on the form. Modified script worked perfectly. Could I use a similar script ? Now, you probably don't want to create a Button widget every time you do this, so you can create a generic Button widget that accepts a URL and label as instance options. what if I want to show all but one button. Ive updated the code above with the better solution. Thats a great addition. If so I am not too sure what to add? I took out the latter of the code then it did not work at all as far as making all variables read-only. You could try to include g_form.setMandatory in the client script to make each readonly variable not mandatory as well. Name the new catalog item. Step 2: Name the connection. img.up(table).hide(); 1 ACCEPTED SOLUTION. The mobile UI still suffers from so many of these types of issues that I generally just disable it and use the standard UI. If you could elaborate a workaround for this issue that would be greatly appreciated. catch(e){} The entries for a journal field will only be displayed in the activity section of the record. $$(.icon-menu)[0].hide(); // Context Menu For information on their availability, see Variable support in various channels. data.table = input.table || $sp.getParameter(table); data.sys_id = input.sys_id || $sp.getParameter(sys_id); data.id = input.id || $sp.getParameter(id); // Valid GlideRecord var gr = new GlideRecord(data.table); if (!gr.isValid()) return; // Valid sys_id if (!gr.get(data.sys_id)) return; I also tried by getting the g_form broadcast from form widget to button widget and resend it back as the response. But what if you need to disable something like the Submit button on just a single view of a single form? Thanks for pointing this out. Still no luck. Submit catalog item using script | Servicenow Tutorial | Servicenow Scripting1. ', Copy Variables to Work Notes Business Rule, //Disable all elements within with a class of 'cat_item_option', Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://servicenowguru.wpengine.com/scripting/business-, http://community.service-now.com/forum/2498, http://wiki.servicenow.com/index.php?title=Using_Service_Catalog_Variables#Applying_Roles, https://community.servicenow.com/message/799314#799314, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! Strangely enough, the rule appears to work for users with admin privileges. Step 4: Select properties and filter data. It might be possible, but its not very simple to do because you have to target those variables differently in the DOM. getDisplayValue ( 'cost_center' )); //--service portal }. both are reference variables. I also cleaned up the entire script so it should be more efficient now than it was before. There were some subtle differences in the way variables were presented on the different forms that made my original script unusable for the incident form. Does anyone know why this difference occurs? The need to disable the entire form section header context menu is extremely rare but may come in useful in certain situations. var items = $$(BUTTON).each(function(item){ make easy to find and access IT Services. #8 How to add Catalog Item on Service Portal | How to modify OOB HomePage on Portal | #ServiceNowVideo Link for "Overview of Service Portal & How to create n. It appears youve answered this for textarea fields but is there something that can be done for list collectors in IE browsers? If you want to make a field mandatory though, you need to use the setMandatory client script on the standard form to do it. Can anyone tell me what is wrong with my code ???? How would you extend/update to remove a Related Link rather than a button? What if you wanted an easy way to disable everything BUT one button based on a change to a particular field? value ); //--classic UI alert ( g_form . As it turns out, the problem with the Abort on Variable Change Business rule was caused by our apparent misuse of Label variables. Thanks!! ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ That is correct. The business rule should have a condition of current.variable_pool.changes(). This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. diag.removeCloseDecoration(); Ive updated this article with a notice at the top to reflect the new functionality. I assume that it has something to do with the removal of the calendar icons, but I am not positive. For example an approval widget I have created a comment text box and send button. Heres a sample. Sign-up to get the latest news and update information from ServiceNow Guru! When submitting a Service Request, the requester can add attachments using the icon located on the form header. All you have to do is add the correct condition to it so that it is applied at the correct time. Very Simple, Robust, understandable and opens up the mind to more complex use cases on buttons in portal. }, >> $ (Prototype), $$ (Prototype selector) Thanks for your help and any direction you may provided. Keep it up. Hi Nathan, thanks for the post, very handy indeed. ServiceNow ships with a Button widget out of the box named link-widget, so we will use that. As always you rock, thanks!! :). Thanks! How to rename "Submit" button for catalog items in Service Portal Procedure Navigate to Service Portal widget list 2. All things ServiceNow These may come in useful for someone in Eureka, removes the various options on the left of the bar. Thanks. I am trying to hide some button at the page level, like hidding the Printer icon that is on all our page? I just updated the article with the updated script. Service request catalog contains a list of all IT service request to . I apologize.We were trying to use the Abort on Variable Change Business rule and I think the problem may be caused by the fact that a client script was trying to hide one of the variables. The server update is not getting done i.e, the particular incident is not getting resolved , even though gs.info is getting logged in log statement. You would embed this widget in your catalog item as a variable with the type of UI Macro. $$(.pointerhand)[0].hide(); // Current View and record number Without the getvalue line it works fine. Hi, can you post the code you used for this? For example, you might want to render a Button widget in the catalog item that does something or navigates to an external URL. Give it a try and let me know how it goes. Can anyone help me out here. Keep it up. Its just been published here.
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