Trip insurance, and through EZAir Princess guarantees to get us there. Perseverance pays off! By Within Australia, use 13 24 88. Navigate phone maze to a human Press 2 then 3. I check other private website for air flights and they are the same as Princess schedule. Today, I contacted Princess Ez-air (option #4) and James . Restricted. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. Announcing Our 2023 Cruisers' Choice Award Winners! Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I demanded a supervisor and am still holding. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? trbarton, December 30, 2016 in Princess Cruises. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. 1No charge penalty until 45 days prior to departure for Flexible fares only. That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. I had to check to make sure I hadnt posted this in my sleep! Option #2: Search by Phone Number . Outside of the United States and Canada you may reach us at 661-284-4410. You have to figure out who is responsible as this is so vague. RDC1 4.4k December 20, 2010 #3 Posted April 28, 2017 Murray said: Does anyone have an email address for. . No fee until 45 days prior to departure. Our flights for our May cruise changed on the United website in February. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. It seems as though Princess has no say or control over EZAir. This is what travel insurance is for. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. Air payment is due on the date of the final cruise payment not at the time of air booking. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast trbarton, January 21, 2019 in Princess Cruises. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Air charges are fully refundable until 45 days prior to departure. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. After 3 hours on the phone with AA finally got a flight a day early that was workable. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. Until - suddenly - the original flight route was back. I've read all the horror stories, but out flight is only 1-1/2 hours. Payment is due immediately upon time of air booking. I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. That's a mess. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. I waited a few weeks to see if it had changed on the Princess website but when it hadn't changed a couple weeks later I used chat. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. If the flights have been paid for by Princess- I always call Delta. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. 3,000+ Club. Air payment is due on the date of the final cruise payment not at the time of air booking. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. We are dealing with the same thing with a Delta flight on May 29. And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! Sometimes we'll book two days before if there's a chance of experiencing jet lag. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. They are both correct. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. The numbers are also listed on your boarding pass. Air Canada has changed one of the flight times 3 times. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. Air charges are fully refundable until 54 days prior to departure. But Delta never told me, I found out myself after their latest ridiculous flight change. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. Announcing Our 2023 Cruisers' Choice Award Winners! #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. ? Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! Then after pushing her further she said to call the main Princess number. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. I used to love EZAir but not anymore. This is a dedicated phone number, not the Princess contract number. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. I fly almost 100% Delta. Posted July 10, 2013. Go into your booking. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. They will put you on hold while they call the EZ Air folks. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). By Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. You may call us toll-free at 800-545-0008. Announcing Our 2023 Cruisers' Choice Award Winners! This is a dedicated phone number, not the Princess contract number. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! If you leave next Monday then your flight should be ticketed. She said one minute then said it would fix itself eventually. Plus, you'll find a host of other exciting benefits: Was not going to get to FLL to embark. 1. What a concept, customer service actually doing their job! Travel Tips 13.5K subscribers We are onboard the Regal. Announcing Our 2023 Cruisers' Choice Award Winners! EZAir is impossible to contact directly and 3 calls to Princess did not help. Call picked up by a real person YES. Phone number to dial 800-774-6237. Air charges are fully refundable until 45 days prior to departure. Princess representatives are available to answer this emergency en route line from. Click here to reload the page in order to enable certain features. That being saidI wish there was a better way to get hold of the EZAir people. Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. Lesson learned - you gotta really push back! Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. To learn more, contact us or see your Travel Advisor. It has worked for me 100% of the time. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. You can't use travel points to purchase your flights. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. If youre ticketed and paid, this is all on the operating airline. An airline credit memo will be recorded minus applicable fees. 1-800-774-6237. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. At this point, this flight is no different than any other ticket that you purchased on your own. We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. The fault is with the airline not informing others of there updated schedule. You can do it online. . What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! Two weeks ago I had a flight on AA changed 48hrs before the flight. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Call-back available YES. EZAir used to be easy and reliable. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. I imagine they have access to that kind of info. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. They were probably busy making corrections for people leaving in the next two days, hence your long wait time. Until they straighten out their internal messes I'm not going to book anything more through them. I need answers - we leave in 9 days!!! In our case, Princess hasnt updated there flight schedule with the airline schedule. Once you have clicked the Princess EZair . #1. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. I tell you how it works and why it is a great servic. It took EzAir a couple of days to say there was a itinerary change. Two of them were minor but the last had me leaving FLL about the same time the shipped docked.
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