we have not however uploaded the delivery MD, as we don Select your method of payment and provide the billing address. If the item is available at a store near you, select which store youd like to pick it up at and click Select & Continue." Shipping confirmation email. I called customer service and they apologized and refunded my money but it took me over 2 weeks to get my money refunded on the card I used. Mistakes happen, but the fact they're unwilling to assist a customer in making an error right is unacceptable to me. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. I returned to Finish Line to look at the Nike Griffins $210. Once again thanks Amazon for being a pain in the Arm. $243.18 per transaction! After entering the info a 2nd time, the same thing happens. 9/20 7.57 No one was in the store except for me as a customer and four as employees, which I eventually discovered. Yes, Finish Line offers international shipping to many countries. Before you add an item to your bag, select the "Store Pickup" option. what a mistake. The first store I want to go to when I'm at a mall & I'm always on the website. I did not believe that would not give me the feel of both shoes. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. My disappointment is that they are not gift-friendly (if you don't live local to a store.) Free shipping was not going through. One agent lied and told me there was no manager available and once I insisted, she put one on the phone. For immediate assistance, please call Gamestop at (800)883-8895. Since I didn't really get a reason I called the customer service number that was provided in the email. If you pay extra in order to receive your shipment early -- it will still go UPS ground. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. The more you know, the better chance you have at getting your hands on the hottest products out there. Placed order online only to receive someone else's order a week later along with all of their personal information in the box! The second line in the link reads as follows: In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. The manager tells me to go get my shoelace. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. It's usually easy to return if you are local to a brick and mortar store. Delivery and transit times will vary based on the order's final destination. Complete a full mortgage application. Basically there is nothing to do other than wait for it to finish processing. I purchased an item from this company and they shipped me the wrong item. We sincerely appreciate your patience and correspondence on this matter. Horrible customer service. Why would they let me order/purchase an item and anticipate the product And then find out upon delivery that it was canceled? If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. Give your email address, develop a robust password, or utilize your email account to finish the signup. No, there are no hidden fees when purchasing from Finish Line. We cannot do any order lookups, check trade values, check stock levels, or process any returns. I had 7 penders last night, 2 have now dropped and 1 went through, As of now I have 5 and one of which is still in the normal 30 minuet window. It is obvious this idiot manager is telling me im a cheap ### without literally saying it. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. No, Finish Line is not a scam. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. Once that time elapsed I called again to be told the actual time is 1-3 business days. Thanks. Style is an individual pursuit. Right after you check out with Affirm, the store finalizes your order I was 0.03 cents short so I decided to order a second pair of shoes. Spent hours on phone with representatives trying to figure out what's going on, if Finish Line had been hacked. I asked to talk to a supervisor and I was told no! Show more Less. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. Gain trust and grow your business with customer reviews. I liked everything about the shoe. I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. Finish Line guarantees the authenticity of all products sold on its site. She said it's the policy. WebPolicies. i want my money back. I ordered my son a pair of shoes over a week ago, selected ground shipping. Makayla said the store number was 353. Remove the item from your cart and then add it again. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. Please print the order confirmation page or record your order ID number for your records. (they sent a email before this one that made no sense). With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store. To apply Winners Circle Rewards to an order, Winners Circle members with rewards can enter their Winners Circle number and their reward number. I've never heard of such poor business policies and I will never purchase anything from them again! PLEASE do something about this. Then, choose the store you'd like to pick the shoes up from by clicking the Choose Location link and entering your city and state or zip code. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Was it my race that made them believe I could steal? It looks like you were misusing this feature by going too fast. The prescription filling process has five detailed steps. Our coupons and other promotional discounts cant be applied towards the purchase of some of the items we offer for sale, which are listed, Finish Line stores may offer Last Chance In-Store promotions from time to time. I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. This will surely increase the credibility of your complaint. To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. The company is upfront about its pricing and shipping costs. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. They are having a laugh arent they? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I will not be ordering online with Finish Line Again. WebMy guess is that Walmart is backed up by a week. If it does, you can order it online and pick it up at your local store. You can narrow down the Sneaker Release List by date, gender and brand. For more information, please search for Prohibited Seller Activities and Actions in seller Help. They also gave me a $20 discount for a future purchase (way to keep a customer, finish line!) my question is rhetorical but has anyone filed a complaint with the federal trade commission? After waiting over 2 1/2 weeks for the shoes to arrive I went to the ups website to track my order to find it had never actually shipped from your company. This could be attributed to no inventory available or insufficient/incorrect billing information." Well, I was told every day for 5 days to wait 24 hours for an update on the label. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. There was no other customers in the store but me. You'll get a. I could have went into the store locally to make up for their mistake! If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. You'll receive a confirmation email after each shipment leaves our warehouse with shipment I would think a shoe company would know better. It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. There seems to be some confusion, I take full responsibility and will explain in full. I have to keep spending my time returning the shoes and they can't seem to get the size right. To learn more about reviews and trust on sitejabber.com, visit our. Share your photos and videos with others to prove the truth of your words. Another told me I was waiting on a refund without reading the notes. The company also provides a return policy for defective or incorrect items. Are there any hidden fees when purchasing from Finish Line? I returned the item via the return label and I was credited for the shorts only. Garbage company. I have noticed that some penders seems to be taking a few hours to go through. Like any company, Finish Line has received some complaints from customers. The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. If you are a bargain shopper, give it a try and see how frustrated you will become. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. Dont mean to be rude. Order# [protected] Youll need to sign in on the PayPal website and provide information payment there. Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain!
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