The consumer must complete all pages (except page 7, Agent Information*), initial each certification, and sign the form. A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the, "Household" is defined as any individual or group of individuals who live together at the same address as one economic unit. People who passed the Lifeline verifier now can automatically be considered EBB eligible. The part of my text above that they edited out was my link to the FCC complaint department. Additional Information. I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. This is such a headache to deal with this. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. The National Verifier is designed to nominate the households for EBB. They need to prove their identity. If you do, you will NOT be approved for the program with Xfinity/Comcast and will have to Re-apply to be approved through the national verifier all over again. What is the difference between me pushing that button or him I asked? But xfinity is not able to solve their issues on their end. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. FCC initiated these three paths to go through the National Verifier. The easiest way to apply is to go toaffordableconnectivity.gov. The Emergency Broadband Benefit Program provided support for broadband services and certain devices to help low-income households stay connected during the COVID-19 pandemic. The map below outlines the existing NV database connection in each state and territory. I even got a person on the phone who asked for my appl# and promised to "create a ticket". After the consumer receives a notice that they qualified for Lifeline through the mailed application, they need to contact a service provider to enroll in the program. my son and my application kept getting denied through Comcast because they were saying I either had to apply with the national verifier, my application with the national verifier is over 90 days, or I have the EBB benefit through another . How did you get past that @sofarsogood and how did you get help from Comcast? I got verified through the National Verifier, but got two denial emails (I tried to reapply after the first denial) from Xfinity saying I failed because: It seems like Xfinity has an issue on their end, and we as customers shouldn't have to be fighting with you to utilize a benefit that we have earned. Just got my next month's bill. This account type is created in NLAD and is called the ETC Agent role, giving users the ability to help consumers apply through the National Verifier portal. As both the applicant and participant service providers will know the statement of the application process. EBB enrolled customers may switch service offerings at any time. Once your eligibility for the program has been approved by the government and you have activated your service on an EBB eligible plan, you have everything you need to enroll. All states and territories have been launched in the NV. So there is light at the end of the tunnel. From there you will get further email communications from Xfinity or you can reach out here and we can check on things. For purposes of applying for the Affordable Connectivity Program, how is household defined? Then, check your eligibility for the ACP by completing the ACP application using your Xfinity ID. I am going in circles and ABSOLUTELY no recourse in sight. *Terms, conditions & restrs apply. Learn what services are available at your address. Last 4 digits of your Social Security Number. He says that they told him to reapply for me..what?? I'm unable to submit another application the National Verifier, because I'm already qualified. If you are already approved for Lifeline, there is no need to re-apply for ACP. Im having issues with the Cricket EBB enrollment form. Any substantial job loss since February 29, 2020, or got a furlough notice. However, eligible customers can still receive Access from AT&T even if they choose to apply their ACP benefit to their wireless service by applying with AT&T for the. It is an optional entry, leave it BLANK. How do I get help? There are three simple steps to apply for EBB. We need you to contact our Internet Essentials team at 1-855-846-8376. You participate in a qualifying federal assistance program. Good luck in your attempts. The agent told me that xfinity is aware that there are problems with the system and that almost all the calls shes been getting were the same issue that I was having. So I started over and I was "assured" that this time it would show up. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. Consumers can sign in to CheckLifeline.orgfrom any computer or mobile device to apply for Lifeline. As of now, the FCC has no set expiration date for the program. I got an email shortly after saying I was approved and another email after that with a $49.71 credit to my account. Each connects me to an AUTOMATED VOICE SYSTEM, WHICH JUST LEADS ME AROUND AND AROUND BUT SOLVES NOTHING. Consumers who live on qualifying Tribal lands received enhanced support of up to $75 per month toward broadband services. After a consumer qualifies for Lifeline through the consumer portal, they need to contact a service provider to enroll in the program. Applied with xfinity several months ago, assured by agents in the chat that it would be applied next month (it wasn't) then double the following month (it wasn't), then I just called and they said they had no record of it. How do I get the EBB Benefit on my Cricket account? USAC will not review all applications that require additional documentation in the staging environment. However, if you go on the support page you can schedule a call back, but, no one was helpful there either. The Lifeline National Eligibility Verifier (National Verifier) is Lifelines application system that is used to determine whether consumers qualify for the program. When the bill cycle renews on or after March 1, the benefit will change from up to $50 to up to $30 if customers remain eligible for the program. [Edited: "Inflammatory"]. Well nothing is different, he was just doing it for me. I have tried calling 1-855-846-8376 and 1-800-934-6489 and no matter what I choose I just cannot get to a live person. You guys keep saying "please reach out to our Internet Essentials team" for help. The transition period ended on February 28. It did not work. How do I apply and qualify for the Emergency Broadband Benefit? user_06cc44 Hey there! Why does Xfinity do this to their customers? Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. I have triple checked that all my info on the xfinity ebb application is matching the info on my national verifier application, so that is not the issue. I continue to regret having Comcast as my internet carrier but they do have the best speeds right now. 2023 Universal Service Administrative Company. I really appreciate you being a member of the Comcast Family! It transitioned to the ACP beginning December 31, 2021. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. UserElite, thank you so much for leaving your comment here about the EBB program. Should you have any questions as to your EBB status or monthly payment, our Customer Support agents and in-store associates will be happy to help. I was approved with a Application ID. 2 They can manually submit your application and get the process moving forward again. By time comcast gets their act together for EBB, the funds will be all gone. Enter your information exactly as you entered it in the National Verifier. Thank you for reaching out here on our forums regarding the EBB program application process. The crucial one is to qualify through the National Verifier. Here I am 8 days later, no email, no nothing. if living on qualifying Tribal lands. Providers looking for more information about this transition should review FCC Provides Additional Guidance on Affordable Connectivity Program and FCC Issues Further Guidance for Affordable Connectivity Program. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly. Our Internet Essentials team handles the application process and can further review any errors or issues that pop up during the application submission process. Thank you! I talked to the people in charge of the program and there is nothing they can do for me. Consumers may apply for Lifeline using the National Verifier through any of the options listed below: Service providers can help consumers apply through the service provider portal by accessing the National Verifier on any computer or mobile device. If a household member lives on federally recognized Tribal Lands: Bureau of Indian Affairsgeneral assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (for thosehouseholdsmeeting its income qualifying standard); or the Food Distribution Program on Indian Reservations. A customer may lose the EBB benefit from Cricket in multiple ways: Once your Cricket enrollment in EBB is complete, you will receive a text message confirmation. Additionally, the program provided a one-time device discount of up to $100 for a laptop, desktop computer, or tablet purchased through a participating provider. Apply now Select Your Plan Once verified, you may shop for Internet online or by calling 877.959.1748 Shop Now Both New and Existing Customers Can Qualify NEW CUSTOMERS I'd Like To Get Spectrum Internet Give us a call and we'll help you shop for services. Once you receive confirmation of your enrollment, you could see the Emergency Broadband Benefit credit on your very next bill. I am a long time customer and have spent many many hours/days that I will never get back, trying to apply (days receiving error messages with no direction at all through customer service, even receiving information such as "you cannot apply with us until 30 days after you are approved through the national verifier") and now being denied. Same problem. The system will also recertify Lifeline subscribers annually. Only one benefit per account, and no more than one per household. So that you can resolve the faults by re-submitting the valid documents. The Affordable Connectivity Program (ACP) is a federal program created as part of the Infrastructure Investment and Jobs Act. The ACP benefit will appear on the next billing cycle after the benefit is applied to the customers AT&T account. In order to enroll in the Emergency Broadband Benefit program with Xfinity, the information on your EBB application with the National Verifier must match the information on your Xfinity account. Finally after multiple attempts, my Xfinity EBB application got approved. Terms, conditions & restrictions apply. Can you please tell me how I can speak to an actual person. You can learn about the EBB program, including eligibility requirements, by visiting the FCC website. To apply, you are told to use the Lifeline National Verifier. When you apply to get government aid services, the national verifier checks your information whether you qualify or not. Plans up to 100Mbps. All info the same and applied with Xfinity 2 days later. Something is definitely wrong with xfinity computer system infrastructure if everyone that applied through their EBB website are getting the same email and tells them to call National Verifier. They need to prove their identity. I am a long time comcast member and I have Lifeline thru Safelink Wireless. The longer these issues continue and customers are given the run around, the less likely we will be able to utilize this benefit. I had just explained everything to him so on hold again, only to be told to reapply with the national verifier, well not only is there zero reason to do that since I am already fully approved, but you cannot reapply with the national verifier again if you are approved unless its been 90 days and you have to start over.
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